Privacy Policy
Effective Date: July 1st, 2026 | Paso Sweet
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Paso Sweet ("we," "us," or "our") DOES NOT share customer opt-in information, including mobile phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect information necessary to provide, schedule, and quote our fall pumpkin, gourd, and straw bale display delivery, setup, and removal services.
Personal Information:
- Name, email address, phone number, and physical service address
- Photos of your porch or storefront entrance uploaded through our preview generator or quote inquiry forms
- Payment and billing information when purchasing or reserving a display tier
- Opt-in records, timestamps, and consent documentation for all communication channels (SMS, email, web forms)
Non-Personal Information:
- IP address, browser type, device information, and operating system
- Website usage analytics, navigation paths, and time spent on pages
- Cookies and related tracking technologies
Customer Communication:
- Records of quotes, design inquiries, and service requests
- Delivery window preferences, installation details, and setup instructions
- Service history, customer feedback, and post-installation reviews
2. How We Use Your Information
We use collected data solely for legitimate business operations, including:
- Preparing custom quotes and generating porch display previews
- Scheduling, fulfilling, and coordinating delivery, setup, and takedown services
- Processing deposits, payments, and invoices
- Communicating regarding your inquiries, display reservations, installation timelines, and weather or scheduling updates
- Enhancing website functionality, performance, and user experience
- Ensuring system security, spam prevention, and fraud mitigation
- Maintaining auditable records of communication preferences and explicit consent
3. SMS Messaging & Compliance (A2P 10DLC & TCPA)
Text Message Program Terms & Conditions
By opting into our SMS messaging services via our website quote forms, porch preview generator, or inquiry checkboxes, you agree to receive text messages related to our services, including quote status updates, appointment/installation confirmations, delivery arrival notifications, customer service communications, and end-of-season removal scheduling.
Opt-In & Consent:
- You will only receive messages if you have explicitly opted in
- Consent is never shared, purchased, rented, or transferred
- We maintain timestamped records of all opt-in actions
- We strictly comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and mobile carrier A2P 10DLC requirements
Opt-Out Instructions:
- You can cancel SMS notifications at any time by replying "STOP" to any text message
- You will receive a final confirmation message confirming your unsubscribe status, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately and automatically
Message Frequency & Content:
- Message frequency varies based on your service inquiries, quotes, and active orders
- Messages will be directly related to the seasonal display services you requested
- We do not send unsolicited marketing texts or spam
Help & Support:
- Reply "HELP" for assistance at any time, or email us at info@pasosweet.com
- Customer support is available during regular business hours
Carrier Information & Rates:
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional mobile operators
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service or delivery scheduling, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share information strictly under the following limited circumstances:
Service Providers:
- Operational vendors who assist with secure payment processing, CRM, form hosting, and appointment scheduling
- SMS aggregators and telecommunication providers solely for delivering messages you have consented to receive
- All service providers are bound by strict contractual confidentiality and data security agreements
Legal Compliance:
If required by applicable law, court order, or governmental regulation, or when necessary to protect our rights, safety, or property.
Business Transfers:
In the event of a merger, acquisition, or sale of assets, customer information may be transferred under equivalent privacy obligations.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
5. Data Security
We implement and maintain reasonable technical and organizational safeguards to protect your personal information against unauthorized access, loss, or alteration:
- Encryption of sensitive data in transit (SSL/TLS) and at rest
- Strict access controls and secure authentication protocols
- Periodic security reviews and platform maintenance
- Staff training on privacy protocols and customer confidentiality
- Secure backup systems and disaster recovery procedures
While we strive to use commercially acceptable means to protect personal information, no method of internet transmission or electronic storage is 100% secure.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Understand site traffic, visitor preferences, and popular service tiers
- Enhance navigation, image preview loading, and form interactions
- Maintain user session preferences across visits
You may configure your browser to reject cookies, though some features may be limited.
7. Your Rights & Choices
You have the right to:
- Access, update, or request the deletion of your personal contact records
- Opt-out of SMS notifications at any time by replying "STOP"
- Opt-out of email correspondence by clicking "unsubscribe" or emailing us
- Request details on how your submitted information is processed
- Withdraw consent for any ongoing communication at any time
8. Third-Party Links
Our site may contain links to external websites (such as municipal directories, suppliers, or partner platforms). We are not responsible for the privacy practices of third-party sites and encourage you to review their policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operational practices or legal obligations. The latest version with its effective date will always be published on this page.
10. Contact Us
If you have questions about this Privacy Policy, your rights, or how your information is handled, please contact us at:
© 2026 Paso Sweet. All rights reserved.